The Butler and the Shepherd: The hardest part of transformation isn’t changing. It’s knowing what to keep.

Most organisations right now are mid-transformation, questioning how much to change. But the harder question is not how much. It is what. Can we still tell what actually made us great from everything we have merely accumulated? In Paulo Coelho’s The Alchemist, there is a shepherd boy named Santiago, who dreams of treasure buried at the […]
The Fit of Work: Why Great Leaders Think Like Designers

I remember going clothes shopping with my daughter when she was a teen. We’d gone into one of the ‘cool’ stores and filled her arms with clothes she was excited to try. It wasn’t long before she was distressed because nothing looked good. This is the problem with poor design – we can feel that […]